FAQs

• Q. WHAT IS THE SNEAKERHERE?

  SNEAKERHERE is the global e-commerce platform for sneakers. We have the widest selections and authenticity is guaranteed.

  Founded in 2011 by a crew of enthusiasts aiming to make sneakers more accessible to all consumers, SNEAKERHERE is a reminder that there’s a pair for everyone, regardless of brand, price, style, size, and function.

  Mission Statement – To inspire, equip & enable Sport hobbyists with the best value and broadest range of sporting products!

• Q. ARE YOUR ITEMS NEW?

  Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

• Q. WILL I BE TAXED?

  SNEAKERHERE only sells authentic items in an unworn and in pristine condition.

  All sneakers and streetwear articles available online are new. sneakers are defined as a new pair of sneakers, unworn and complete with original box, box lid, all additional accessories, laces, manufacturer tags and special packaging.

• Q. WILL I BE ABLE TO EXCHANGE MY PURCHASE FOR ANOTHER SIZE?

  Yes, size exchange is available under the condition that the item(s) is unused and still have the SNEAKERHERE tags attached.

  A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.

  Please be mindful that the buyer is responsible for all shipping feesplus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.

  Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

  **Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

• Q. CAN I AMEND OR CANCEL MY ORDER?

  We’re sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by message us on our website for the cancell ation request.

• Q. HOW LONG DOES DELIVERY TAKE?

  A. Usually 1-2 weeks.

  If your order hasn’t arrived in the estimated delivery times, please contact our support team at service@sneakeruakick.com.

  If your order hasn’t arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

  (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries)

• Q. How long will it take to receive a tracking number?

  A. You will take usually between 1-3 business days.

• Q. Where can I place an order from?

  A. You can place an order from any country, we ship Worldwide.

• Q. Is shipping really FREE?

  A. Yes, shipping is Free Worldwide on ALL items.

• Q. Will I receive a confirmation number when I place my order?

  A. Yes, all customers will receive an order number after placing their orders.

  Please contact us if you don’t receive one within 24 hours.

• Q. Who can I contact if I have a problem with my order?

  A. All inquiries can be forwarded to support@sneakeruakick.com

• Q. How can I pay?

  A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

• Q. Is Checkout on this site safe and secure?

  A. You can be absolutely sure that all purchases here are safe and secure.

• Q. If I enter my email address will you sell my information?

  A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

• Q. Will I (the customer) have to pay customs?

  A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

• Q. DO YOU SHIP WORLDWIDE?

  No, currently we can only process orders within the US, CA, UK, AU, NZ, and EU (DE, FR, IT, ES, NL, BE, SE, AT, PL, DK, IE, FI, CZ, RO, EL, PT, SK, HR, LV, LT, SI, EE, CY, LU, MT, HU, BG).

• Q. How Do I track my order?

  A. You can track your oder at https://www.17track.net/en.

• Q. WHY HASN'T MY ORDER SHIPPED OUT?

  Every item at SNEAKERHERE goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 72 hours, varies on arrangement of an order.

  Each pair of shoes will have a tracking number, and you will receive multiple tracking numbers when you purchase multiple pairs.

  After we send you the tracking number, there may be a delay in the tracking information display. It is recommended to check again after 8 hours.

  Once we send you the tracking number, it takes 8-10 days to ship to European countries, 9-11 days to ship to the United States, and 10-12 days to Canada.

  If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

• Q. CAN I AMEND OR CANCEL MY ORDER?

  We’re sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by message us on our website for the cancell ation request.

• Q. HOW DO I RETURN MY PURCHASE?

  If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

  – Returns request will only be accepted within 30 days of the delivery date.

  – The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

  – The goods being returned must be unused and in their original condition with the tags attached.

  – Refund will be issued back to original payment method only.

  Please contact us before returning us any product(s).

  Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

  ** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

When you place an order, please choose a shipping method and pay for the order including the shipping fee. Generally, we will send the items as soon as possible once your payment is completed.

• Q. HOW DO I RETURN MY PURCHASE?

  Shipping Method: DHL, DHL eCommerce, UPS, PostNL.

  Delivery Time:

  a. DHL usually takes 3-7 working days(not includig holiday and weekend).

  b. DHL eCommerce usually takes 6-15 working days(not including holiday and weeknd).

  c. PostNL usually takes 12-25 working days(not including holiday and weeknd).

  d. UPS usually takes 4-7 working days(not including holiday and weekend).